In this case, please first check whether the voucher conditions are met and what the error message in the shopping cart or in the order overview says.
When placing an order in our shop, you can also redeem a maximum of 5 gift vouchers at the same time. In addition, it is possible to apply one discount code per order.
You received your voucher code from us and met the conditions, but it still cannot be redeemed?
In individual cases, this may be due to manual entry. For example, the number 0 and the letter O are easily confused. We therefore recommend copying the voucher code directly from the email and then pasting it into the voucher field.
Otherwise, please do not place an order yet and contact us first.