As soon as you place an order via our online shop, you should receive an order confirmation from us shortly after.
Possible reasons for that not happening could be:
Spam folder
Please note that emails may end up in the spam folder depending on your provider and filter settings. To avoid this in the future, you can mark us as a safe sender in your email inbox.
Use of an incorrect or different email address
From time to time, the browser’s autofill may enter an incorrect or different email address. Has our order confirmation perhaps ended up in another inbox? Of course, typos or similar errors can also happen. In this case, it is best to contact our Customer Service.
The order process was not completed correctly
This could happen, for example, if there were payment issues due to the time window expiring or because the process was interrupted. If in this case you also did not receive a transaction confirmation from the payment service provider, you will need to place the order again. If you did receive a transaction confirmation from the payment service provider, it is best to contact our Customer Service.