If you bought the affected item from roastmarket and would now like to make a complaint, we’ll be happy to help.
For electronic devices, please send us the serial number or a photo of the type plate, along with a short description of the damage and, if applicable, 2-3 photos by email. This helps us reduce unnecessary shipping and find a solution more quickly. Get in touch with us now.
For simple accessories, 2-3 photos and a description of the damage are also helpful.
To process a complaint relating to coffee or food products in general, we need a batch number, the best-before date or roast date, and photos of the relevant defect as well.